Welcome to KeysPlease Holiday Homes. Your privacy is important to us, and we are committed to protecting your personal information. This Privacy Policy explains how KeysPlease Holiday Homes collects, uses, stores, and safeguards your data when you visit our website https://keysplease.ae, browse property listings, submit inquiries, or complete bookings.
By using our website, you agree to the practices described in this Privacy Policy.
1. Who We Are
KeysPlease Holiday Homes is a Dubai-based holiday home rental and property listing platform offering apartments, villas, penthouses, and serviced accommodations.
We enable visitors to:
- Explore property listings
- Submit booking or inquiry requests
- Create user accounts
- Manage reservations
- Contact our team for support
For all privacy-related questions, you can contact us at:
📩 info@keysplease.ae
2. Information We Collect
2.1 Information You Provide
We may collect:
- Full name
- Email address
- Phone number
- Booking details (dates, property, number of guests)
- Messages submitted through forms
2.2 Information Collected Automatically
When you visit our website, we may automatically collect:
- IP address
- Browser type and device information
- Pages you visit and time spent
- Cookies and tracking data
- Approximate location (if enabled)
2.3 Uploaded Images & Media
If you upload any images or documents to the website, avoid uploading files that contain embedded EXIF GPS location data.
Visitors may be able to download and extract location data from images.
3. Cookies
KeysPlease Holiday Homes uses cookies to:
- Maintain secure login sessions
- Save user preferences
- Improve website performance
- Personalize your browsing experience
- Enable analytics and tracking tools
You may disable cookies through your browser, but some website features may not function properly.
4. Contact Forms & Booking Requests
When you submit a form, we collect:
- Information you enter
- Your IP address
- Browser agent details
We store this information to respond to your request and to prevent spam or fraudulent activity.
5. Comments (If Enabled
If comments are available on any page or blog post:
- We store your comment, name, email, and IP address
- An anonymized version of your email may be sent to Gravatar
- Your avatar appears publicly after approval
6. Embedded Content
Our website may include embedded content such as:
- Google Maps
- YouTube videos
- Instagram posts
- Third-party widgets
These external websites may collect data, use cookies, and track your interaction as if you visited them directly.
7. How We Use Your Information
We use the data we collect to:
- Process bookings and inquiries
- Provide reservation confirmations
- Improve website functionality
- Offer customer support
- Ensure compliance with DTCM holiday home regulations
- Prevent fraudulent activity
- Enhance the user experience
- Communicate updates, promotions, or booking details
We do not sell your personal information.
8. Who We Share Your Data With
We may share necessary information with:
- Property owners/hosts (booking details only)
- Payment gateways (Stripe, PayPal, CC Avenue)
- Security and anti-spam services
- Analytics providers (e.g., Google Analytics)
- Government authorities if legally required
9. Data Retention
- Comments: Stored indefinitely unless removed.
- User accounts: Retained until the user requests deletion.
- Bookings: Retained for operational, legal, and accounting purposes.
10. Your Rights
You have the right to:
- Request a copy of the data we store about you
- Request corrections or updates
- Request account deletion
- Request removal of personal data (unless required for legal reasons)
To request data access or deletion:
📩 info@keysplays.ae
11. Data Security
We protect your personal data using:
- SSL/HTTPS encryption
- Secure hosting environments
- Limited administrator access
- Regular security and malware scans
- PCI-compliant payment processors
No method of online transmission is 100% secure, but we take all reasonable steps to safeguard your information.
12. Where Your Data Is Sent
Contact form submissions, comments, and bookings may be processed through automated spam detection tools.
13. Payment Information
KeysPlease Holiday Homes uses trusted third-party payment providers including:
- Stripe
- PayPal
- CC Avenue
We do not store card numbers on our servers.
All payment data is handled securely by the payment provider.
14. Updates to This Policy
We may update this Privacy Policy periodically.
Any changes will be published on this page with a revised date.
Privacy Policy
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