Frequently Asked Questions
We are happy to answer any questions you may have , helps us update our faqs
Home Owners typical Questions
Short-term vs. Long-term rentals in Dubai: Which is better
Short-term rentals in Dubai offer higher yields, flexibility and owner usage, and better property maintenance via inspections. Long-term rentals offer more stability but are subject to RERA rental caps, which limit your ability to increase rent and need to issue vacanting notice of one year incase you opted to evict the tentant
How much more can I earn compared to a long-term lease in 2026
Our owners typically see a 20% to 40% net increase over traditional long term rental. In Dubai luxury is the standard, our 23 years of historical data allow us to deliver on our promised when other predicts
Who handles the DEWA, Internet, and DTCM paperwork
You receive a net profit; we handle the rest From DET licensing and Tourism Dirham collection and payment to utility an service charge payment and professional maintenance, our “Zero-Headache” guarantee means you never have to log into a Gov portal or chase a bill again. We manage the bureaucracy so you can manage your wealth.
guarantee means you never have to log into a government portal or chase a bill again. We manage the bureaucracy so you can manage your wealth.
What happens if a guest throws a party and ruins the furniture?
we utilize our 2 decades of Dubai shot term rental experience our guest-vetting protocol we notify guest that all our property are not smoking and no party or gathering i allowed and comprehensive insurance, we protect your peace of mind, not just your sofa.
Your home is our responsibly
Why shouldn't I just list it myself on Airbnb and keep the 20% fee?
An individual host is restricted to one platform’s algorithm. KeysPlease utilizes a (GDS) that syncs your unit across 100+ channels and our private database of 420,000 travelers. We don’t just wait for a booking , our stratety adjusts your rates 12 times a day to ensure you aren’t leaving money on the table.
Typical Guest Questions
Can I make changes to a pending reservation request?
You may make any changes in relation to your booking, provided we follow the booking terms and cancelation policy.
How do I cancel a reservation request?
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How do I check the status of my reservation?
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How do I find my reservation?
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When am I charged for a reservation?
upon completion of a booking once a secured 3D payment link is sent and verified by you
What is The tourism Fee in Dubai in 2026?
The Tourism Dirham is a mandatory nightly tax collected from guests. For 2026, the fee is AED 10 per night per bedroom for “Standard” holiday homes and AED 15 for “Deluxe” properties. Keysplease.ae collects and remits these fees to the DTCM.
Help on your reservations
What happens if my host cancels my reservation?
contact us if you wish to cancel or amend your booking, cancelatoin policy would apply
we help reslolve any issues in relation to your booking or stay instantly
you may for ward the booking reference and emial
What should I do if I forgot something at a place I stayed?
Let us know in case you have forgotten items behind, and we are happy to help you
Should I book if I have not heard back from the host?
We shall be able to help you in case you were unable to contact the the host
How do I share trip details with others?
you may share the details of the trip by email
Are all homes licensed by DET
all our homes are licensed by DET which is Dubai Economic and Tourism Department.