Welcome to KeysPlease Holiday Homes (“Company”, “we”, “us”, “our”).
These Terms of Service govern your use of our website https://keysplease.ae (“Website”) and all related services, including property browsing, booking, and account management.
By accessing or using our Website, you agree to these Terms. If you do not agree, please discontinue use immediately.
1. About Us
KeysPlease Holiday Homes is a licensed holiday home rental and management company based in Dubai, UAE. We offer serviced apartments, villas, and short-term accommodation options to guests and travelers.
2. Use of the Website
You agree that you will:
- Use the Website only for lawful purposes
- Provide accurate information when submitting forms or bookings
- Not misuse the Website by uploading harmful code
- Not attempt to gain unauthorized access to any system
- Not engage in fraudulent, abusive, or illegal activity
We may suspend or block access to users who violate these terms.
3. Booking & Reservations
When you make a reservation on our Website:
- You confirm that all details provided are accurate
- Your booking is only confirmed after you receive an official confirmation email
- Some bookings may require identity verification as per DTCM regulations
- KeysPlease reserves the right to decline or cancel bookings in certain cases
4. Pricing & Payments
- All prices are shown in AED unless stated otherwise
- Prices may change depending on season, availability, or promotions
- Payments must be made using accepted methods (Stripe, PayPal, CC Avenue, bank transfer)
- KeysPlease does not store any credit card information
- Additional charges such as security deposits or Dubai Tourism fees may apply
5. Check-in & Check-out
Guests must follow the check-in and check-out times mentioned in their booking confirmation.
Early check-in or late check-out is subject to availability and may include extra charges.
Government-approved ID or passport is required for all guests during check-in.
6. Guest Responsibilities
Guests agree to:
- Treat the property with care
- Follow building and community rules
- Avoid loud noise, parties, or disturbances
- Not damage, misuse, or remove property items
- Leave the property in good condition upon check-out
KeysPlease may charge for damages, missing items, or violations.
7. Cancellations & Refunds
Cancellation policies vary based on the property.
The refund amount (if any) will follow the policy displayed at the time of booking.
Refunds are processed using the same payment method used for the original booking.
8. Property Information
We make every effort to provide accurate descriptions and images of our properties.
However, minor variations may occur due to upgrades, maintenance, or natural wear.
KeysPlease is not liable for small discrepancies.
9. Liability
KeysPlease is not responsible for:
- Personal injury caused by negligence or misuse
- Loss or theft of personal belongings
- Issues arising from external factors (power outages, building maintenance, etc.)
- Any unauthorized activities conducted by guests
Guests are responsible for their own safety and actions during their stay.
10. User Accounts
If you create an account on the Website:
- You must provide correct and updated information
- You are responsible for safeguarding your login credentials
- We may suspend accounts showing suspicious or unauthorized activity
11. Intellectual Property
All Website content — including text, images, graphics, branding, and layout — belongs to KeysPlease Holiday Homes.
Reproduction or redistribution is prohibited without written permission.
12. Privacy
Your personal data is handled according to our Privacy Policy, available at:
👉 https://keysplease.ae/privacy-policy/
13. Changes to Terms
KeysPlease may update these Terms of Service at any time.
Continued use of the Website means you accept the updated terms.
14. Contact Us
For any questions regarding these Terms of Service, contact us at:
📩 info@keysplease.ae