Frequently Asked Questions

Choose your dates and number of guests on the home's page and tap Request to book. Enter your name, email and mobile, then the 6-digit code we email you. That confirms it is you and creates your Keys Please guest account.

Your host confirms the dates, usually within a few hours, by WhatsApp and email.

Nothing is charged when you send a request. Once your host confirms the dates, we email you a secure card payment link (3-D Secure, through CCAvenue). We never see your card.

Pay within 60 minutes of the confirmation to keep the dates. After that they are released and nothing is charged.

The total you see before you book is what you pay: the rent, the end-of-stay cleaning where the home has one, VAT at 5% and the Tourism Dirham. There is no booking fee.

Some homes ask for a security deposit. If a home has one, the amount is shown on its page under House rules.

The Tourism Dirham is a Dubai government fee charged per bedroom for each night of a holiday-home stay. It is shown as its own line in your price, and Keys Please collects it and pays it to the Department of Economy and Tourism (DET).

While you are signed in, your latest request shows at the top of the site, and all your requests are under My requests in your account. We also email you when your host replies.

Before your host confirms, WhatsApp us on +971 52 811 6111 with the new dates and we will update the request if the home is free.

After you have paid, a change depends on the home being free for the new dates and on its cancellation policy.

WhatsApp or email us with your booking reference. Each home shows its free-cancellation date before you book; most homes can be cancelled free up to 7 days before arrival.

Most homes check in from 3 pm and check out by 12 noon. Each home's exact times are on its page under House rules.

Yes. Your completed stays with Keys Please count, however you booked them. From 4 stays you are Silver and get 4% off every booking you make direct at keysplease.ae, from 6 stays Gold with 6% off, and from 10 stays Platinum with 8% off.

Sign in and the discount comes off your price automatically.

Yes. Keys Please Holiday Homes Rental Dubai LLC is licensed by Dubai's Department of Economy and Tourism (DET licence 727937), and all our homes are licensed holiday homes.

WhatsApp us on +971 52 811 6111 or email info@keysplease.ae. Keep your booking reference handy and we will help with anything about your home or your stay.

WhatsApp us with the home's name and your dates. We will check the home and arrange how to get it back to you.

Forward your booking confirmation email. It has the home, the address details and your dates.

Short-term rental usually earns more, lets you use your home yourself between stays, and keeps it in better condition through regular inspections.

A long-term lease is steadier, but rent increases are capped under RERA rules, and you must give 12 months' notice to take the home back.

Our owners typically see a 20% to 40% higher net income than a traditional long-term lease. We base our estimates on more than 20 years of booking data from our own homes in Dubai.

We do. From the DET holiday-home permit and the Tourism Dirham to DEWA, internet, service charges and maintenance, we handle it and you receive your net income. You never need to log into a government portal or chase a bill.

Every guest is checked before arrival and agrees to our house rules: no smoking, no parties and no gatherings. With more than 20 years of short-term rental in Dubai behind us and comprehensive insurance, your home is our responsibility.

One listing on one platform depends on that platform's search. We publish your home on more than 100 booking channels and to our own database of 420,000 past guests, and we adjust your prices up to 12 times a day so you are not leaving money on the table.